Troubleshooting

Uploading Photos

• I need to upload some more photos after my initial upload.
• I'm having FTP upload problems.
• I want to move multiple pictures to a different album.
• My images are rotated.
• My images aren't activating properly.

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Access Codes

• I want to export all access codes in a spreadsheet.
• I accidentally deleted an access code. How do I add it back to the album?
• Mismatch between the Number of Subjects and QR Cards

Customer-Facing Issues

• The download link for digital products isn't working anymore.
• I can't see my customer's Apple Pay order.
• My customers can't open their photos on mobile devices.
• Job with one Access Code: Registration Form not showing in Shop
• My order and invoice number don't match

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Customer Outreach

• My contact sheet custom background isn't loading.

Customizing Your Shop

• I want to integrate my scheduling tool on my GotPhoto site.
• I want to add graphics to my online shop or email.
• I made changes to my GotPhoto website, but I can't see them when I visit the page.

Your Account

• I want to create another account.
• I'm no longer receiving order notifications.
• I forgot my GotPhoto password.

Next Gen

• Team photo appears in the wrong spot

Entagged

• My barcode scanner is flashing and/or beeping.
• The scanned barcode isn't being saved in my camera.

Price Profile

• Missing Translation Displayed Instead of Package Names