Entagged App:
A code is not saved in the photo’s metadata: Red Frame
When could it happen?
Camera is busy: When you’re continuously triggering the camera without a break, you might get a red frame when scanning a code while the camera is still busy processing the photos. In that case, the old code is still be saved.
Bluetooth connection interferences: Usually, when the connection is lost, the app will close the scan area so you won’t be able to scan a code. Very rarely, it could happen that an object or a person shortly interferences the Bluetooth connection so the Entagged couldn’t save the code properly. In that case, the old code is still be saved.
Scanning not possible: Warning/Errors shown in the App
When could it happen?
- Permission for using the phone’s camera denied: The app needs permission to use the phone’s camera. In case permission is denied, please go to your phone’s camera settings and allow the Entagged app to use the camera.
- The remote trigger button in the app is greyed out: The Entagged is not able to save codes to the metadata. Please check if your Entagged is plugged in properly. For Nikon cameras: Check if you have the small USB cable plugged in properly.
- Very rarely, your phone’s operating system can deny usage of the scan engine. Please close the app entirely (forced quit) and restart the app. Scanning should now be possible again.
Entagged App and Opticon Scanner
Problems that might occur when using/scanning with the Opticon scanner
A code is not saved in the photo’s metadata
When could it happen?
Camera is busy: When you’re continuously triggering the camera without a break, your camera will be busy processing the photos. When you scan a new code during that time, these codes might not be saved in the photo’s metadata. In that case, the old code is still be saved. Wait until the camera has processed all the photos and scan again.
Bluetooth connection interferences: Usually, when the connection is lost, the scanner will start blinking blue and the Entagged’s LED will shine yellow. If you’re trying to scan a code while no connection is established, you will get a deep single beep. Very rarely, it could happen that an object or a person shortly interferences the Bluetooth connection so the Entagged couldn’t save the code properly. In that case, the old code is still be saved.