Overview
If you're considering downgrading or canceling your GotPhoto account, this article provides a step-by-step guide and important considerations for a seamless transition. Learn how to switch plans, manage storage space, and explore options for downgrading.
Downgrading
The video below shows a quick explanation for downgrading your account.
Written instructions continue below.
You can change your plan tier by clicking on your name in the upper right-hand corner, and then selecting Your Plan.
To switch to the Free Plan, please make sure that the storage space you occupy does not exceed 5 GB (You can check how much space you're currently using at the bottom left of the main page of your admin area). If the occupied storage space is too high to downgrade your account, the system will indicate this to you, and you will need to delete data from your account first.
This can be accomplished by deleting images (or albums, if there are many) from your Photo Jobs. We do not recommend deleting the photo jobs themselves, as they contain statistics that may be useful later on; you can instead delete the albums within the job.
Pro Tip: Deleting Albums in Multiple Jobs
Use this link to delete multiple albums at a time:
North American Customers / UK Customers
We also show this link under your Change Plan settings.
If you are having trouble changing plans after clearing storage space below 5 GB, please let us know so we can assist you.
Closing Your Account
We're sad to see you go! We would appreciate it if you could let us know why you’re leaving us. Your feedback tells us where we can improve in the future, whether it’s the system itself or the service we provide.
Please get in touch with our Customer Care team with your request:
| North American Customers: supportus@gotphoto.com 646-362-5100 | UK Customers: service@gotphoto.co.uk (0) 20 8068 8571 |
Please note that in some cases (e.g. when payments are still processing, or when you are awaiting your 1099-K) we will not be able to delete your account right away.
A deleted account cannot be restored. If you only want to pause your photographic activity for a period of time, we recommend switching to the Free plan, which does not incur any running costs.
The Takeaway
Downgrading your GotPhoto account is easy and flexible. Follow the provided instructions to adjust your plan, manage storage efficiently, or, if needed, close your account with assistance from our dedicated Customer Care team. Your feedback is valuable as we continuously strive to enhance our services.