Find recordings of previous webinars, case studies, guides and templates to help further your volume photography journey here: North American Customers / UK Customers
Webinars, Recordings and Guides
Xenia Kaepernick
-
How-To's
-
Planning Phase
- Planning Phase Checklist
- Create a Photo Job
- Choose Your Access Type and Tagging Method
- Set Up Customer Registration
- Set Up Pre Registration for Picture Day
- Upload a List of Names into Your Photo Job
- Enable Favorite Photo Selection
- Create a Job Coupon
- Set Up Batch Shipping
- Choose Your Shipping Method
- Set an Archiving Date
- Add a Price List to a Photo Job
- Customize Your Prepay Settings
- Add an Automated Communication Campaign to a Photo Job
- Editing Your QR Card Layout
- Generate QR Cards
- Generate a Barcode List
- Collect Subject Data from Your Organization
- Create and Add an Organization to a Photo Job
- Upload Names List via School Portal (US, CA)
- Upload Names List via School Portal (UK)
- Set Up Global or Photo Access
- Set Up a Prepay Photo Job
- Set Up a Prepay+ Photo Job
- Class or Team Photo Only Jobs (with a Names List)
- Workflow Options for Costume Changes (Dance Photography)
- Set Up and Collect Session Fees
- Add Custom Text to a Customer Notification or Newsletter
- Prepay vs. Prepay+: Which is right for me?
- Picture Day Phase
-
Review Phase
- GotPhoto's Editing Services
- Review Phase Checklist
- Personalize Your Watermark
- Create Albums and Edit Their Settings
- Upload Your Photos
- Upload Photos via EasyUpload
- Upload Photos via Lightroom Classic Plugin
- Upload Photos via FTP
- Activate Access Codes (QR Cards Only)
- Manually Tag Your Photos
- Upload Metadata
- Assign a New Index Photo or Album Thumbnail
- Run a Student Data Export (PSPA)
- Run a Student Data Export (SIMS)
- Send a One-Time Message (SMS)
- Make-Up / Retake Day Workflow
- Working with Composite (Collage) Photos
- Create an Album Visible to All Access Codes
- Add Subject and Buyer Data to Images with Blank QR Cards
- Offer Memory Mates to Your Customers
- Test Out Your Job
- Create Trading Card Products
- Best Practices for Achieving High-Quality AI Image Extractions
-
Sales Phase
- Sales Phase Checklist
- Manage Your Orders
- Use the Manual Revision Feature
- Release Batch Shipping Orders
- Generate Contact Sheets
- Send a One-Time Message (Email)
- Cancel or Change a Customer's Order
- Input Orders Manually via Order Entry
- Use a Barcode Scanner for Order Entry
- Dynamic Sales Tax: Order Entry Updates (US Customers)
-
Supplemental Software
-
Next Gen
- Next Gen Workflow
- Next Gen: Best Practices for Great Extractions
- Next Gen: Best Practices For Consistent Scaling And Lighting
- Next Gen: Best Practices for Individual Posing
- Next Gen: Graphic Codes
- Next Gen: Virtual Team Graphic Types
- Next Gen: Prepay and Prepay+ Workflow
- Next Gen: À La Carte Services
- Next Gen: Create a Help Request
- Next Gen: Create Traditional Sports Graphics
- New Next Gen Bundle Pricing
- Next Gen: Review Your Proofs
-
Entagged
- Welcome to Entagged!
- The Entagged System (Compatibility, Elements and Supported Scanners)
- Plug the Entagged Device into Your Camera
- Pair the Entagged Device with your Phone, Name List, and/or Barcode Scanner
- Entagged with Barcode Scanning Photo Job Workflow
- Entagged with Name List Photo Job Workflow
- Entagged with RFID/NFC Scanning Photo Job Workflow
- Import CSV files into Entagged Name List
- Using Entagged with Multiple Photographers
- Update the Entagged's firmware
- Understand the Entagged’s LED colors
- Using the Entagged with Sony cameras
- Composite
- QMate
- QIDCard
-
Next Gen
-
Running Your Business
- Export Customer Invoices
- Your GotPhoto Fees (US Customers)
- Your GotPhoto Fees (UK Customers)
- Managing Customer Complaints (Requests)
- Handling Customer Disputes in Stripe Express
- Stripe Express Reports
- Export Your Business Data
- Stripe Express
- API Access
- Downgrade or Close Your Account
- Delete an Album or Job
- Analyze Your Job Statistics
- Add Your Own Favicon to Your Online Shop
- Delete a Customer's Data
- Refer a Friend
- Add Additional Media to Your Shop or Emails
- Grant Account Access to GotPhoto
- Request a Payout from Your GotPhoto Balance
- Receive Your Form 1099
- Your GotPhoto Fees (Canadian Customers)
-
Planning Phase
-
Getting Started
-
One-Time Settings
- Account Setup Checklist (North American Customers)
- Account Setup Checklist (UK Customers)
- Set Up Your Invoices (North American Customers)
- US Dynamic Sales Tax Calculation
- Manage Tax Rates (Canadian Customers)
- Set Up Stripe Express
- Set Your Terms and Conditions
- Add Your Privacy Notice
- Design Your Online Shop(s)
- Activate Your Lab Partner (North American Customers)
- Set Up Your Text Message (SMS) Settings
- Twilio Registration Requirements
- Add Additional Users to Your Account
- Use Your Own Domain with DNS Forwarding
- GotPhoto: Your Marketplace Facilitator
- SMS Marketing Compliance & Best Practices
- Add a Print Release for Digital Orders
- Darkroom Integration
- Submit Your Data Processing Agreement (DPA)
- Set Up Your Invoices (UK Customers)
- VAT Management (UK Customers)
- Activate Your Lab Partner (UK Customers)
- Stripe Capital Loans
-
Price Profiles and Product Packages
- Create a Product Package
- Product Package Strategies (North American Customers)
- Choose À La Carte Items for Your Price Profile (North American Customers)
- Create a Price List
- Create Package and Pricing Options for Siblings
- Adding Additional Services for Purchase
- Create Your Own Products for Self-Fulfillment
- Create a Product Package (Prepay)
- Create a Price List (Prepay)
- Change or Disable Photo Effects
- Easy Production Sync
- Product Package Strategies (UK Customers)
- Choose Single Items for Your Price Profile (UK Customers)
- The Retouching Feature
- Communication With Customers
- Upselling Options
-
One-Time Settings
-
Troubleshooting
- Price Profiles
- Creating Names Lists
- Access Codes
-
Uploading Photos
- I need to upload some more photos after my initial upload.
- I'm having FTP upload problems.
- I want to move multiple pictures to a different album.
- My images are rotated.
- My images aren't activating properly.
- I have a "This order cannot be processed" notification.
- My album has a "too many photos" tag.
- I need to change a subject's name/group/teacher.
- Photos are not showing in Photo Management
- My photos are uploading slowly.
- I've uploaded new photos via Manual Revision, but the thumbnails haven't changed/aren't showing.
- I want to download all the original images in an album/job.
-
Customer-Facing Issues
- The download link for digital products isn't working anymore.
- I can't see my customer's Apple Pay order.
- My customers can't open their photos on mobile devices.
- Job with one Access Code: Registration Form not showing in Shop
- My order and invoice number don't match
- Not all of my Album Thumbnails appear in the Shop
- I want to send out a payment reminder to a customer.
- Automated campaign emails are not being sent to my customers.
- My customer resubscribed but still isn’t receiving emails
- My customer made two separate orders and wants to combine them.
- My customer received duplicate downloads in their package.
- Customer Outreach
- Customizing Your Shop
- Your Account
- Next Gen
-
Entagged
-
In-App Error Messages
- Error: "Photo trigger is not available" OR "USB is not active"
- Error: "Camera is off"
- Error: "HTTP error"
- Error: "Code transfer to camera was not confirmed on time"
- Error: "This camera doesn't have this feature"
- Error: "Operation timed out"
- Error: "Code does not fit in code field"
- Error: "Unknown Error"
- Error: "USB cable not connected"
- Error: "Entagged is not connected"
- My Entagged isn't working and I'm in the middle of a shoot.
- My Entagged is not lighting up.
- My Entagged LED light is orange.
- The scanned barcode isn't being saved in my camera.
- My Entagged firmware update isn't working.
- My barcode scanner is flashing and/or beeping.
- I can't tell if my RFID scanner sent the code to the camera.
- My Entagged app says "N/A currently saved."
- Error in your Entagged app: Userinterface.Key-chainService.ServiceError error 3
-
In-App Error Messages
- QSuite
-
Navigation
-
Pages and Tabs
- Pages Within Photo Jobs
- The Orders Page
- The Contacts Page
- The Customer Profile
- The Account Statistics Page
- The Pages & Menu Page
- The Domain & Integration Page
- The Shop Settings and Your Code Pages
- The Language Page
- The External Statistics Tab
- The Custom Voucher Page (Create Coupon Codes)
- The Shipping Settings Page
- The Communication Settings Pages
- The General Account Settings Page
- The Individual Order Page
- The Invoices Page
- Settings
- Your Web Shops
- Dashboard Basics
-
Pages and Tabs
- Resource Library
Articles in this folder
You may like to read
- DIY Sports Graphics
- Add Additional Media to Your Shop or Emails
- Stripe Express
- QuickComposite: The Basics
- Next Gen: Create a Help Request
- QIDCard: The Basics
- Best Practices for Your Spring Photoshoot
- Use Your Own Domain with DNS Forwarding
- Best Practices for Fall Photoshoots
- Group and Class Photo Creation with QComposite