Table of contents
- Overview
- GotPhoto Help Center
- Chat bot
- Live chat support (US/CA only)
- Support via email & phone
- GotPhoto community support on Facebook
- Ask your questions in person – GotPhoto Summer Camp
- Technical support for parents who have problems with their orders
- Additional resources
Overview
If you need assistance with GotPhoto, there are multiple support options available to help you quickly and efficiently. Here’s a guide to your available resources.
GotPhoto Help Center
The Help Center offers in-depth articles on everything from setup to growth strategies and troubleshooting. Watch the Help Center video to learn how to navigate it effectively.
Chat bot
Our AI-powered chatbot is available 24/7 through the Help Center or your admin dashboard. It offers instant answers and routes you to other support options if needed.
Live chat support (US/CA only)
Our Customer Care team is available for live chat support:
- Monday–Friday: 8 AM–7 PM ET
- [Paid plans only] Saturdays during Spring peak (March 15 – May 3, 2025): 10 AM–2 PM ET. Fall hours to be announced.
To learn more, visit your US/CA plan settings.
Support via email & phone*
- UK Support: +44 (0) 20 8068 8571 | service@gotphoto.co.uk | Mon–Fri, 9 AM–5 PM GMT
- US/Canada Support: US: +1 646-362-5100 | CA: +1 365-809-1810 | SupportUS@gotphoto.com | Mon–Fri, 9 AM–7 PM ET
*Phone support is included exclusively in paid plans.
GotPhoto community support on Facebook
Join our Facebook groups to ask questions, get peer advice, and share knowledge:
Ask your questions in person – GotPhoto Summer Camp
Network with peers and industry pros, gain insights, and grow your business. Details and sign-up are available on the GotPhoto Summer Camp page.
Technical support for parents who have problems with their orders
GotPhoto support does not provide any assistance to end-users or clients of GotPhoto photographers. This is strictly the responsibility of the photographer.
Additional resources
Stay up to date via your dashboard’s newsfeed. For past webinar recordings and guides, visit the GotPhoto resources page.