Table of contents
Overview
If you're considering downgrading or closing your GotPhoto account, this article provides a step-by-step guide and important considerations for a seamless transition. Learn how to switch plans, manage storage space, and explore options for downgrading.
Downgrading
You can downgrade your account anytime by adjusting your plan settings and ensuring your storage use is under the Free Plan limit.
How to downgrade your plan
1. Click your name in the upper right-hand corner.
2. Select My Account.
3. In the left menu, choose My Plan.
[Classic Interface] Click your name in the upper right-hand corner and select Your Plan.
Free plan storage limit
To switch to the Free Plan, ensure your total storage use does not exceed 5 GB. You can check this on the bottom left of your admin dashboard. If over the limit, delete images or albums within Photo Jobs to reduce storage. Do not delete the entire job, as it contains useful statistics.
Pro tip: Deleting albums in multiple jobs
Use these links to delete multiple albums at once:
North American Customers / UK Customers
This option also appears in your Change Plan settings.
If you're unable to change plans after reducing storage, please contact support for help.
If you're subscribed to the Entagged Name List but no longer use GotPhoto, retain a free GotPhoto account to manage your Entagged subscription.
Closing your account
We're sorry to see you go! Please let us know why you're leaving. Your feedback helps us improve both our product and services.
How to close your account
Contact Customer Care with your closure request:
| North American Customers: supportus@gotphoto.com 646-362-5100 | UK Customers: service@gotphoto.co.uk (0) 20 8068 8571 |
[Important] In cases where payments are pending, or you are waiting for a 1099-K form, account deletion may be delayed.
Once deleted, accounts and associated statistics cannot be restored. If you're only pausing your photography business, we recommend switching to the Free Plan to retain access at no cost.
The takeaway
Downgrading your GotPhoto account is easy and flexible. Follow the provided instructions to adjust your plan, manage storage efficiently, or close your account with help from our Customer Care team. Your feedback is valuable and helps us improve GotPhoto for everyone.