What to do if thumbnails do not display correctly in GotPhoto

Table of contents

• Overview
• First steps
• When to contact support
• The takeaway

Overview

Sometimes thumbnails of uploaded images may not display correctly in GotPhoto, the root cause may be a slower internet connection or very large galleries. This is usually a temporary issue that resolves itself after a short time.

Troubleshooting steps

1. Wait a couple of minutes to allow the system to process the new thumbnails.
2. Reload the page in your browser. In most cases, the thumbnails will appear correctly after reloading.
3. If you're using a new custom watermark, switch the watermark to see if the issue persists.
4. Check our status page to exclude an general issue. 

When to escalate to Support

If you applied all troubleshooting steps, and the issue still persists, our Customer Care team is ready to support you.

The takeaway

Thumbnail issues are usually temporary and can be fixed by waiting a few minutes and reloading the page. If the problem persists, reach out to Customer Care for assistance.