SMS capabilities are currently available to North American customers only. We look forward to implementing GDPR-compliant SMS functionality for our UK customers in the future.Table of contents
- Overview
- Twilio registration requirements (U.S. only)
- Information you’ll share
- Registration status in GotPhoto
- FAQ
- The takeaway
Overview
GotPhoto uses a secure third-party service called Twilio to send text messages to your customers. Once you set up SMS settings in GotPhoto, a dedicated Twilio number will be assigned to you—keeping your personal number private.
This article outlines the Twilio registration requirements, which are essential for enabling SMS functionality—especially for U.S.-based businesses.
Twilio registration requirements (U.S. only)
U.S. carriers like AT&T and T-Mobile have implemented A2P 10DLC messaging regulations to ensure secure, trustworthy business-to-consumer communication. These rules require businesses to register with Twilio or risk message delivery issues or spam filtering.
To comply, you must register your business through GotPhoto and consent to share details with Twilio. More on the official policy from Twilio here.
Information you’ll share
Through GotPhoto's SMS Settings page, you will enter your business information, which GotPhoto will then securely submit to Twilio.
For businesses with an EIN
- Legal business name (must match CP575 Notice)
- Legal business address (from CP575 Notice)
- Business type
- EIN number
- Website
- Full name of the account holder
- Email address
- Business title
- Mobile phone number (for verification)
- Job position
For sole proprietors
- Business name
- Business address
- Business type
- Full name
- Email address
- Phone number
Note: If you're a sole proprietor and also have an EIN, make sure your information matches the CP575 Notice.
After submission: You will receive a text message asking you to confirm registration. Reply YES to complete the process.
Registration status in GotPhoto
You can view your status under SMS Settings.
- Completed: Your registration is fully approved. No further action needed.
- In progress: Your info is under review by Twilio. No action required yet.
- Rejected: Your registration failed. This could be due to incorrect info or failure to reply to the confirmation SMS. Please contact our support team.
FAQ
I'm in Canada. Do I need to register?
No. Only U.S.-based customers must complete registration. Canadian users simply enter a mobile number in the SMS settings, and a Twilio number will be automatically assigned.
What if I don’t consent to Twilio registration?
You won’t be able to use SMS through GotPhoto unless you complete the Twilio registration process.
Why is this required for U.S. customers?
Due to stricter U.S. carrier regulations, Twilio registration ensures messages are delivered and not flagged as spam. It's mandatory for continued SMS communication through GotPhoto.
What happens to my registration info?
Twilio sends your data to The Campaign Registry (TCR), a third-party verifier, to assign a Trust Score that validates your legitimacy as a sender.
Can I use Google Voice or another VoIP number?
No. You must register using a physical mobile number to complete initial verification. VoIP numbers may be rejected or cause delivery issues later.
The takeaway
Completing the Twilio registration process ensures your text messages are successfully delivered, keeps your personal number private, and meets regulatory standards. For U.S. customers, registration is essential for enabling SMS features within GotPhoto.