Make sure to give your customer enough time to pay their bill. If you have used a standard GotPhoto communication profile for this job, a payment reminder email will be sent automatically according to the scheduled trigger.
You can also send a payment reminder from within the unpaid order. To do this, open the Individual Order page. Scroll past the Summary section, and you'll find a button titled Send a payment reminder (Under the Actions subheading).
You can then adjust the template to your needs (it is already pre-filled with placeholders for all relevant information about the order and payment). The placeholders are filled in automatically when the email is sent.
Alternatively, you can create a series of scheduled payment reminders by adapting your Communication Profile.
- To use this method, duplicate or add a message for unpaid orders to your Communication Profile.
- Set the trigger to "after an order is placed and remains unpaid" and then add your desired timing.
- Create your message. You can also insert and adjust one of the pre-written unpaid order reminder templates.
- Click Save.
- Complete steps 1-4 for each reminder you would like to send, adjusting the timing accordingly (i.e., do not send multiple reminders on the same day). A commonly used series is 3, 7 and 14 days after an order has been made.
After completing these steps, your emails will be sent out to customers who have placed orders but have not paid. They will continue to receive your notification series until they complete their payment.