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Team photo appears in the wrong spot

The Issue:

You may notice that even though everything appears correct in Photo Management, the team photo pose does not show up in its usual spot on the matching page, but in the spot for "Image 1": 

Album View

Matching Page View

This is a rare scenario that may occur if you have uploaded and deleted the same galleries before. No worries, there is a quick way to resolve it.

The Solution

To resolve the issue, go to the affected gallery in Photo Management, temporarily un-hide the QR card image, set it as the new index image, then select the team pose image. Mark it again as the index image and re-hide the QR card image.

Step 1

Step 2

Afterward, return to the editing tab, select the Graphic Creation Service with Next Gen, and confirm that the team image now appears in the correct spot. 


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