June 2025: We’ve redesigned the Order Details Page in our new GotPhoto Design to make managing orders easier, faster, and more intuitive - especially for large or complex jobs. Here’s a quick overview of what’s new and how the updated layout is designed to improve your daily workflow. The rollout is happening gradually, if you don’t see the new interface just yet, hang tight- it will be available to all users very soon! To minimize disruption, we’ll introduce it to our UK customers at the end of the season.
If you are still using our classic interface, or you do not see the new order page yet, please refer to this article. For information about the main Orders Page (i.e., the list of all your orders), click here.
You can access the Individual Order Page by utilizing the search tool located at the top of your dashboard; simply filter for orders and input the corresponding order number. Alternatively, you can access individual orders through the Orders tab on the left side menu. Utilize then the search field to locate your order.
Sample order
The video below shows a quick explanation of the Individual Order Page.
Written explanations continue below.
On the left side of the page, you will find the following areas:
1. Review order: Reminder to check the order (only shown if Manual Revision was activated in the job where the order was made).
2. Requests: Shows any open or closed requests for the order, if available.
Photos for this order: Displays all ordered photos with product details and links to the corresponding subject's gallery.
If the order is in Manual Revision, the Adjust Photo option will only be present and will allow you to replace or adjust the photo.
On the right side of the order page, you will find the Order Summary, which provides essential information regarding the order, including the order number and invoice number. Please note that there are specific scenarios in the manual Order Entry process where no invoice is generated, which may result in a discrepancy between the order number and the invoice number.
Order Origin: Shop or Order Entry
Order Type: Proofing or Prepay
Customer Order Link: This overview of your customer's order is included with their order confirmation email.
Next, the page displays the Buyer Details (the emails take you straight to the customer overview page, which is very convenient), Delivery address, and Batch ID (also clickable, linking you to the respective batch if the order is a batch shipping order).
In the next section, you can review the Status History of the order below.
Finally, the financial part of the order is tackled:
The Cost Overview shows the payment method and status- The Cost Breakdown shows the full cost breakdown of the order, including products, discounts, taxes, and the final amount due.
- Payments: Here you can initiate a refund or partial refund and also assess payment attempts. No worriees- pressing the button doesn’t trigger a refund right away.
Coupon: This section only appears if a coupon has been utilized: This section provides details regarding the applied coupon, including its value, terms, and expiration date. 
Additional actions are available on the top right of the order page:
- Send request: Open a new request for the lab or GotPhoto's Customer Care team
- Download invoice: Helpful if you wish to verify whether the items were bought as standalone products and as part of a package.
- More actions:
- View customer: Takes you to the customer overview page.
- Cancel Order: Please take a look at this article for optimal practices.
- Access logs: Order logs provide a record of order actions and updates that could be pertinent to particular order problems and will lead you to the underlying cause of the issue. If there are no issues with the order, logs may not be accessible.