This error code appears when your Entagged device is connected to a different smartphone or tablet.
To address this:
- Have all photographers turn off the Bluetooth on their smartphones/tablets. Leave the Bluetooth ON only on the device you are attempting to pair with the Entagged device.
- The light on the Entagged device should change from blue to orange.
- Pair the smartphone/tablet with the Entagged device.
If these steps do not restore functionality, please reach out to our Customer Care Team.
Are you mid shoot and need to quickly use an alternative tagging method? Click here for a brief explanation on how to pivot to QR tagging.