My customers can't open their photos on mobile devices.

You may have customers who downloaded their photos in a zip file, but now they don't know where it went, or they may state the download did not work. Like on a desktop, zip files need to be extracted first.

Here's a quick step-by-step tutorial on how to extract the files on a cell phone. Feel free to share it with your customers.

Please note that the exact steps may vary slightly depending on the specific version of iOS or Android your customers are using.

For iPhone Users:

1. Download the Zip File: First, ensure you have the zip file you want to extract and view photos from. If it's from an email or a website, tap the download link.
2. Open Files App: On your iPhone, locate the "Files" app. It's usually pre-installed. If not, you can download it from the App Store.
3. Find the Zip File: Navigate to the location where you downloaded the zip file, typically in the "Downloads" or "On My iPhone" section.
4. Extract the Zip File: Tap on the zip file. It will automatically extract the contents into a folder with the same name.
5. View Photos: Open the extracted folder, and you will find your photos inside. You can now view, save, and share them as you typically would.

For Android Users:

1. Download the Zip File: Download the zip file you want to extract and view from an email, website, or any other source.
2. Use a File Manager: Android devices typically have a built-in file manager app. Locate and open the "Files" or "File Manager" app on your device.
3. Find the Zip File: Navigate to the folder where your downloaded zip file is located.
4. Extract the Zip File: Tap on the zip file, and you should see an option to extract or unzip it. Select this option, and the contents will be extracted into a new folder.
5. View Photos: Open the extracted folder, and you will find your photos inside. You can now view and share them as you typically would.